Browsers and quick fixes

Zentralog runs in your web browser. Use an up-to-date version of Chrome, Edge, Firefox or Safari. Cookies must be allowed, or you can't stay signed in.

Fix a page that looks wrong or out of date

1. Do a hard reload: Ctrl + Shift + R on Windows, or Cmd + Shift + R on a Mac.
2. Check the account selector and date range at the top. They may be hiding your trades.
3. Turn off ad blockers or privacy extensions for Zentralog, then reload.
4. Try a private window. If it works there, an extension or old cache is the cause.

If you can't sign in

1. Check you are using the email you signed up with.
2. Use the password reset on the sign-in page if you're unsure of the password.
3. After several failed tries, wait a minute before trying again.

What's on the screen

1. You're offline: shown when your connection drops.
2. Retry: tries again. The page also reloads by itself when you're back online.
3. Visited pages: pages you already opened may still work offline.

FAQ